"Improving Business with Dynamics 365 - CRM" – this is the mission statement that guides our company.Our team consists of Microsoft Dynamics 365 - CRM certified specialists, having more than 9 years of hand-on experience in CRM implementation projects for customers of all sizes in various industries:- Oil & Gas & Energy- Agriculture - Banking & Leasing- Education- Professional Services - Retail & DistributionWe've started using Dynamics CRM from version 3.0 up to 365, OnPremise, Hosted and OnLine, and our services consist of:- Dynamics CRM Audit - Business Analysis & Consultancy- Project Management- Customization & Configuration- Development- Training - Support & Maintenance Our customer and project engagement process rely on the following main steps:- Initial discovery discussions with potential customers - Helping them to identify and document the preliminary business needs- Auditing the existing software solutions- Performing presentations, demos and proof-of-concepts - Building proposals (solution architectures, licensing options, timelines)- Creating Detailed requirements analysis and documentation (Functional – Fit-Gap, Technical Design, Integration Details)- Implementation: Customization, Development- Installation & Deployment- Performing Key-Uses, End-User and Administration training - Performing customer acceptance testing - Hand-over to the team responsible for support during Operation of the solution