"Emperia": to develop or deliver an experience…Emperia is a boutique consulting firm focused on helping clients transform their business around the customer experience. Our insights and methods have been applied in business transformation programs for a wide range of Fortune 500 firms around the world. The Emperia team is comprised of seasoned, senior level management consultants who have valuable experience in consulting and industry with other firms, and who have worked with each other over many years.Our approach brings together strategy, design and organizational change and applied methods to design, build and deliver a customer experience in order to significantly raise market performance and customer value.We call the approach "outside-in".