👋🏽 I'm Shonak, owner of NAK LLC. I created NAK to provide consulting and advisory services to mission-oriented startups committed to exceeding their customer's expectations. Unlike traditional freelancers or consultants, I leverage years of experience as an early-stage startup operator wearing multiple hats to apply an owner's mindset, move with urgency, and act as a natural extension of your team. I place a rigorous focus on operationalizing the right mechanics, that lead to customer outcomes and building the right inputs that create high output teams. I have a knack for bridging growth and customer experience practices - supporting teams with team development, user onboarding, pricing/packaging, trial conversion, self-service support, renewals management, value realization, revenue expansion, and customer marketing.