What are your customers talking about? Everything imaginable including customer service complaints. Their concerns are only partly getting through to customer service. The majority are in the social media universe. Since this covers many platforms, a consistent monitoring effort just makes sense. Let's assume we are in for surprises.It makes sense to go where our customers are. Intelligently utilized, social media listening can be a marketing force multiplier. Talk to us. We believe in listening before constructing solutions.Owner Robert "Bob" Gross has over 30 years of experience developing and implementing successful customer and employee feedback programs. His education includes an MBA from Capital University and a Bachelor's degree from Miami University of Ohio. He is a past president of the Columbus Chapter of the American Marketing Association. Contact him directly at: 614-298-8511.