We are Worxpertise – a provider of business process services, solutions and technologies.What we do is driven by 3 words: Execute > Enable > ExcelOur aim is two-fold:1. Small to Medium Scale Enterprises (MSME): to enable them to perform to their full potential in terms of sustained business growth and managing market demand swings.2. Large/Global Enterprises: niche services - e.g. Sales/Demand Seasonality Spike Management; Speech-2-Text Conversion & Propensity Analytics; High Volume Order Processing etc. Bi-furcated focus logic: a. Most MSMEs often lack adequately skilled resources or technologies in some specialized, but critical areas for driving sustainable business growth and managing the challenges from sudden market swings.b. As a relatively new and small player we have deliberately focused on highly targeted offerings for Large Enterprises that address specific business challenges.A key area of our expertise is maximizing Customer Lifetime Value (CLV) by increasing customer loyalty through consistent delivery of superior customer experience. The 3 major expected business benefits are:a. Increased Wallet Share – through repeat/cross purchases b. Enhanced Customer Retention – due to consistent delivery of superior customer experienceNote: (A x B) = CLVc. Lower Cost of Customer Acquisition – driven by high loyal customer referrals and word-of-mouth.Customer Experience, however, is the ultimate outcome of transactions that touches almost every business process and function – that is why our portfolio of services, solutions and technologies span all critical Front/Mid/Back office processes.So, whether you are considering outsourcing for the first time or you have already outsourced or have no intention of outsourcing – we think it will be still worth your while to talk to us and see how we execute our services & solutions to enable your business to consistently excel.