Helping people to help themselves.Do you receive more compliments than complaints from your patients? Do you know what their expectations are of your services - and are you meeting them? Are your staff proud of the services they deliver?If patients truly are at the heart of healthcare in your organisation your answer to all these critical questions will be 'yes'. If it isn't, I can help your organisation to transform the quality of care it delivers to patients. As a former nurse and NHS manager I know from first hand experience that services that evolve over time rather than as a result of proactive management leave both patients and staff wanting - and deserving - better.I have a successful track record in planning and implementing major change programmes. I believe in developing strong partnerships and mutual respect between management and clinicians and in the importance of promoting a culture of pride in achievement. I am passionate about developing people and enabling them to achieve their maximum potential. I will work closely with your clinicians, helping them to think differently and enabling them to redesign their services with the meaningful involvement of their patients.