IT Business Education, Training and Consulting services. ITSM and Knowledge Management publications and courses for higher education learning and business training. Author, ITSM For Business Beverly Weed-Schertzer is an industry veteran brings thirty years experience, IT Strategy, Governance and Leadership to the public. She realized after many years the "chaos" to technical delivery and service management, will always be there. In her books, she shares real life strategies proven to successfully overcome chaos in implementing ITSM and to creating a valuable Knowledge Management environment. She created a business model for ITSM and Knowledge Management. Her books bring ITSM into the 21st Century and they help organizations break free from outdated practices that aren't producing results. ITSM For Business, has been helping organizations not only succeed, but produce the right outcomes for their business. .Publication website: www.beverlyws.com