Since 1985, ESP'S 600,000 evaluators (mystery shoppers) have helped many thousands of organizations throughout the USA improve their sales and profits via tailored mystery shopping programs. After over 6.5 million shops we can say with confidence that there is a link betlllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllween customer service and profitability. Customer service is, in fact the lifeblood of any business and, because it revolves around accurate feedback, and training mystery shopping should be a part of any company's goals. Warning: Potential Scam Targeting Mystery Shoppers and Mystery Shopping Providers