Proven solutions for enhancing telephone communication skills that impact your return on investment (ROI). Customer service and interpersonal communication skills training beneficial for setting a higher standard of professional excellence when interacting with your valued customers. Our virtual webinars, workshops, seminars and key presentations encourage people to make necessary behavior changes by providing tips, tricks, and techniques that can be implemented immediately in the workplace to improve the customer experience.Jeannie is a 26-year member of the National Speakers Association (NSA) and ON24 Certified Virtual Presenter. Lorman Education Services recognizes her as a Platinum Distinguished Faculty member. Jeannie is a gifted motivator, and has a unique way of stimulating the thoughts and actions of people as they view themselves through the eyes of every customer. Jeannie Davis, President of Now Hear This, is nationally recognized speaker, trainer, and award-winning author. Now available in downloadable MP3 format, her book, Beyond "Hello:" A Practical Guide for Excellent Telephone Communication and Quality Customer Service won first place in the Colorado Independent Publishers Association EVVY Book Awards. Jeannie's "Telephone Imagery" learning tools feature her most requested keynote presentations in downloadable MP3 format.