To bridge the gap, BalsamWest was born to provide robust network infrastructure throughout the Appalachians. We built the most technologically advanced fiber-based broadband network available today.BalsamWest offers best-in-class services backed by quality that starts with the design of our network and continues through to our customer support.Quality. We only use best-of-breed equipment and software.Reliability. Our direct and diverse access assures express routes and low latency for higher performance.Customer Support. Highly trained, technically skilled staff and support are available 24/7/365.