Red Energy, Lumo Energy and Direct Connect are proud to be owned by the mighty Snowy Hydro. That's why our Customer Solutions Team is based right here in Australia. So when you call, you'll always be answered by a friendly voice and you'll have that same person help you from the beginning to the end of your call. That's how we like our service - personal, simple, and easy.Living energy is being small enough to really look after you, but big enough to give you the most affordable energy. We are based in Melbourne and employ over 1200 people.